About Us
Get to know the Secure IQ Assist team.
Who we are
Secure IQ Assist from Clarity IQ is the UK’s leading independent, on-demand ServiceNow security specialist. Established to provide flexible, expert security support, we focus solely on protecting, monitoring, and optimising your ServiceNow environment. Unlike generic consultancies, our tailored approach ensures your security needs come first, without any sales bias or unnecessary upselling.
Our unique approach
Based in London, Secure IQ Assist operates with a lean, dedicated team of experienced ServiceNow security professionals. We partner with a select number of enterprise clients at any time, delivering unmatched attention, consistency, and expert support that larger providers cannot match. This close partnership fosters long-term relationships with a stable team aligned to your business needs.
Consistency and continuity
Each client is paired with the same core security team throughout their engagement, ensuring deep understanding of your environment and continuous, proactive security management.
Focused expertise
By working exclusively in the ServiceNow security space and limiting our client base, we maintain exceptional responsiveness, quality, and trust.
Our founders' vision
Secure IQ assist was established by James Kingham and Natalie Kelly with the goal of solving the problems they witnessed first-hand in the ServiceNow security industry. Frustrated by high-cost generic security solutions that were failing to meet the very specific needs of Service Now customers, they envisioned a better way to deliver ServiceNow security protection and support via security solutions and support that were designed and built specifically for the Service Now ecosystem, while leveraging a simple agile, on-demand subscription model that puts the client’s needs first.
James and Natalie wanted to remove the frustration of limited generic security solutions and offer Service Now customers a cost-effective platform concentric alternative. Their vision remains the driving force behind Secure IQ assist’s ethos today.
Meet the founders
Behind Secure IQ Assist are seasoned professionals committed to delivering innovation and effective ServiceNow security solutions.
James Kingham
Co-Founder, CEO, and Technical Director
James Kingham is a seasoned veteran of the IT industry with a career spanning diverse organisations, including Google, Microsoft, Comcast, Sky, BBC, and Deloitte, where he has helped design and deliver innovative business solutions.
As the lead technical architect for Sky’s pioneering Adsmart product, James played a key role in developing the backend system architecture. He went on to co-found two virtual storage solutions, Databackline and VSTOR, both of which were later acquired by the storage giant EMC.
Today, as the Co-Founder and CEO of Clarity IQ, James oversees the company’s operations and strategic direction, bringing his technical expertise and industry knowledge to every project.
Natalie Kelly
Co-Founder, COO, and Head of ServiceNow Development
Natalie Kelly has a long-standing career in IT management, service delivery, and solution development, having worked with leading companies like Experian, Comcast, and Sky. In 2009, Natalie specialised in ServiceNow development and has since been designing, developing, and delivering bespoke ServiceNow solutions for enterprise clients.
As Co-Founder and COO of Clarity IQ, Natalie leads the company’s ServiceNow development team, ensuring the delivery of high-quality, tailored solutions for clients. Her extensive experience and deep expertise in ServiceNow drive Clarity IQ’s commitment to excellence in service delivery.
Our ethos
From the beginning, Secure IQ Assist has operated on a simple but powerful manifesto that guides our work:
Client-focused independence
Deliver truly independent ServiceNow security services that prioritise your organisation’s best interests.
Flexible subscription model
Pay only for the security work you need with our straightforward, flat-fee, on-demand subscription service.
Dedicated team
Access a consistent, expert security team rather than rotating contractors.
Quick and cost-effective
Receive measurable security improvements quickly without the overhead of traditional consulting.
Enabling all projects
Support security initiatives that may be too small or complex for larger consultancies to serve efficiently.
Our journey
Secure IQ Assist’s commitment to quality and client success has quickly established it as a trusted provider for enterprise clients seeking specialised ServiceNow security expertise. Our unique subscription approach has proven successful in delivering value and flexibility in a challenging security landscape.
After many years of working with enterprise clients developing bespoke Service Now Solutions James and Natalie often received requests to help those same organisations with security administration. This need provided the perfect opportunity to develop security systems, processes and automations specific to the intricacies and nuances of the Service Now Platform. Secure IQ Assist as a service was born.
Today Secure IQ Assist has quickly established itself as the industry leading provider of dedicated Service Now concentric security solutions fulfilling Service Now customers security needs worldwide.
Ready to experience on-demand ServiceNow security?
Contact Secure IQ Assist today to learn how our specialised approach can safeguard your ServiceNow environment and deliver real business value.